Privacy Policy

We value our customerís right to information privacy.† All customer personal information provided to Redeemed by Love will be kept completely confidential, will not be shared with or distributed to others, and will only be used with consent and/or permission as it relates directly to products or services provided and/or sold by Redeemed by Love.

Customer Information Confidentiality

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Return Policy

A Return Merchandise Authorization (RMA) number must be issued to a customer in order to return a book (s) for replacement or refund. An RMA authorization is issued for books which are received by the customer in damaged condition due to improper shipping and/or handling. An RMA must be requested by customer within two weeks of receipt of book (s). Customers issued an RMA must return† book (s) within 15 days of the RMA issuance date. Customers are responsible for the cost of return shipment and must return said items shipping prepaid. Cost of shipment for replacement of damaged items will paid by DeLaTorre Publishing.† Refunds must be requested within two weeks of receipt of book (s). If a refund is requested instead of product replacement, the refund will be issued in the same form as the original payment, i.e. credit card, check, etc. Refunds must be requested in writing: posted letter, email, or FAX.† Refunds will be issued within two weeks of date that returned merchandise is received by DeLaTorre Publishing.

Customer Returns/Refunds

Cancellation Policy

Customers may cancel book orders within 24 hours of order placement.† Orders cancelled prior to shipment are eligible for full refund.† Orders cancelled after product shipment will be eligible for refund minus shipping costs incurred by DeLaTorre Publishing.

Customer Order Cancellations

Shipping Policy

DeLaTorre Publishing will ship most book orders within 24 hours of order placement.† If shipments will be delayed beyond 24 hours, customers will be notified.

Product Shipments

DeLaTorre Publishing